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DoCurious Reviews Policy

One of the ways DoCurious fosters trust between Providers and Doers is through our review process for Challenges, products, and services which helps our community make informed booking and Providering decisions and provides Doers and Providers with honest feedback to help them improve. Our reviews policy is intended to help ensure the feedback provided through our review system is authentic, trustworthy, and useful to our community.

Reviews must be unbiased, contain relevant information reflecting the actual experience of the reviewer during the stay or Experience, and follow our Content Policy.

Reviews should be unbiased

  • Members of the DoCurious community may not coerce, intimidate, extort, threaten, incentivize or manipulate another person in an attempt to influence a review, like promising compensation in exchange for a positive review or threatening consequences in the event of a negative review.
  • Reviews may not be provided or withheld in exchange for something of value—like a discount, refund, reciprocal review, or promise not to take negative action against the reviewer. They also may not be used as an attempt to mislead or deceive DoCurious or another person. For example, Doers should not write biased or inauthentic reviews as a form of retaliation against a Provider who enforces a policy or rule.
  • Reviews may only be provided in connection with a genuine Challenge or experience with a product or service. For example, Providers are not allowed to accept a fake booking in exchange for a positive review, use a second account to leave themselves a review, or coordinate with others to manipulate the review system.
  • Reviews may not be used for the purpose of harming competition. For example, Providers are not allowed to post biased reviews of listings they are affiliated with or directly compete with.

Reviews should be relevant

  • Reviews must provide relevant information about the reviewer’s experience with the Provider, Doer, product or service that would help other community members make informed booking and Providering decisions.
  • If a Doer never arrived for their Challenge, or had to cancel due to circumstances unrelated to that Challenge, their review may be removed.

Reviews should follow our content policy

Reviews may not contain explicit, discriminatory, harmful, fraudulent, illegal or other content that violates our Content Policy.

Reporting reviews under this policy

To report a review for violating this policy, contact us.

If a review violates this policy, we may remove that review, including any associated ratings and other content. We take the removal of any review seriously and only do so where there is a clear violation of this policy. Depending on the nature of the violation, we may also restrict, suspend, or remove the associated DoCurious account.

This policy may be applied differently in different places to reflect what local law permits or requires.

Responding to reviews

While we expect all community members to post reviews that represent their genuine experience and contain accurate information, we do not generally mediate disputes concerning the truth of reviews. Instead, we allow individuals to post responses to reviews within 30 days.

Removing a review you wrote

Once a review you’ve written has been published, you can contact us to request for it to be removed.