Last Updated: January 29, 2024
This Privacy Policy describes how DoCurious, Inc. and its affiliates (“we,” “us,” or “DoCurious”), process personal information in relation to your use of the DoCurious Platform. Depending on where you live and what you are doing on the DoCurious Platform, the supplemental privacy pages listed below may apply to you. Please follow the links and review the supplemental information describing how we process personal information for those regions and services.
Please be advised the Site and the Marketplace Offerings are hosted in the United States. If you access the Site or the Marketplace Offerings from any other region of the world with laws or other requirements governing personal data collection, use, or disclosure that differ from applicable laws in the United States, then through your continued use of the Site, you are transferring your data to the United States, and you expressly consent to have your data transferred to and processed in the United States. Further, we do not knowingly accept, request, or solicit information from children or knowingly market to children. Therefore, in accordance with the U.S. Children’s Online Privacy Protection Act, if we receive actual knowledge that anyone under the age of 13 has provided personal information to us without the requisite and verifiable parental consent, we will delete that information from the Site as quickly as is reasonably practical.
IMPORTANT SUPPLEMENTAL INFORMATION
California, Colorado, Connecticut, Utah, Vermont, and Virginia. If you reside in California, Colorado, Connecticut, Utah, Vermont, or Virginia, visit our “Supplements for California, Colorado, Connecticut, Utah, Vermont, and Virginia” page to learn about specific privacy information that applies to you.
Visiting the Site(s) from outside the United States. Our Site(s) is/are operated and hosted in the United States. If you are visiting the Sites from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located and our central database is operated. The data protection and privacy laws of the United States may not be as comprehensive as those in your country. By using the Sites and the services available on the Sites, which are provided exclusively from the United States, You hereby consent to the transfer of your information to the United States and its collection, storage, sharing and use as described in this Privacy Policy. You further agree that all transactions relating to the Sites and our Services shall be deemed to have occurred in the United States.
Undefined terms in this Privacy Policy have the same definition as in our Terms of Service (“Terms”).
2.1 Information Needed to Use the DoCurious Platform.
We collect personal information about you when you use the DoCurious Platform. Without it, we may not be able to provide all services requested. This information may include:
2.2 Information You Choose to Give Us.
You can choose to provide us with additional personal information. This information may include:
2.3 Information Automatically Collected by Using the DoCurious Platform and Our Payment Services.
When you use the DoCurious Platform and Payment Services, we automatically collect personal and other information. This information may include:
2.4 Personal Information We Collect from Third Parties.
We collect personal information from other sources, such as:
2.5 Children’s Privacy.
Our Sites are not intended for children under thirteen (13) years of age. We do not knowingly provide the Sites or the Services to, and will not knowingly collect personal information from, children under the age of 13 or anyone else under the age of consent. If we learn we have collected or received personal information from a child under the age of 13 without the permission, supervision, and consent of their parent(s) or legal guardian(s) we will delete that information. If you believe we might have any information from or about a child under 13, please contact us through our support page.
We use personal information as outlined in this Privacy Policy.
3.1 Provide, Improve, and Develop the DoCurious Platform. We may process this information to:
If you provide us with your contacts’ information, such as your friends or co-participants, we may process this information to: (i) facilitate your referral invitations, (ii) share your experience details and facilitate experience planning, (iii) detect and prevent fraud, and (iv) facilitate your requests or for any other purpose you authorize.
3.2 Create and Maintain a Trusted and Safer Environment. We may process this information to:
3.3 Provide, Personalize, Measure, and Improve our Advertising and Marketing. We may process this information to:
3.4 Analyzing and Sharing Your Communications.
We may review, scan, or analyze your communications on the DoCurious Platform for reasons outlined in the “How We Use Information We Collect” section of this policy, including fraud prevention, security investigations, risk assessment, regulatory compliance, product development, research, analytics, enforcing our Terms of Service, and customer support purposes. For example, as part of our fraud prevention efforts, we scan and analyze messages to mask contact information and references to other sites, and subject to applicable law, we scan and analyze all images uploaded by users to the DoCurious platform in message threads, profiles, listings, and experiences for certain illegal or inappropriate activities for the purpose of identifying and reporting content violations to appropriate authorities. In some cases, we may also scan, review, or analyze messages to debug, improve, and expand product offerings. We use automated methods where reasonably possible. Occasionally we may need to manually review communications, such as for fraud investigations and customer support, or to assess and improve the functionality of these automated tools. We will not review, scan, or analyze your messaging communications to send third-party marketing messages to you and we will not sell reviews or analyses of these communications. We may also share your communications as set out in the “Sharing & Disclosure” section.
3.5 Linking Third-Party Accounts.
You can link your DoCurious account with certain third-party services like social networks. Your contacts on these third-party services are referred to as “Friends.” When you direct the data sharing by creating this link:
3.6 Provide Payment Services. Personal information is used to enable or authorize third parties to use Payment Services, such as to:
4.1 Sharing With Your Consent or at Your Direction.
Where you provide consent, we share your information as described at the time of consent, such as when authorizing a third-party application or website to access your DoCurious account or participating in promotional activities by DoCurious partners or third parties.
Where permissible under applicable law, we may use certain information about you, such as your email address, that we share with social media platforms after de-identifying it to generate leads, drive traffic to DoCurious, or otherwise promote our products and services.
4.2 Sharing Between Members.
To help facilitate bookings or other interactions between Members (who may be located in, or use service providers located in, jurisdictions with varying levels of data protection), we may share information in situations such as:
4.3 Information You Publish in Profiles, Listings, and Other Public Information.
You can make certain information publicly visible to others, such as:
We may display parts of your public profile and other Content you make available to the public like Listing details on third-party sites, platforms, and apps.
Information you share publicly on the DoCurious Platform may be indexed through third-party search engines. In some cases, you may opt-out of this feature in your account settings.
4.4 Provider Service Providers.
Providers may use third-party services to help manage or deliver their services, such as various types of equipment, safety, or support services. Providers may use features on the DoCurious Platform to share information about the Doer (like reservation information, Doer name, Doer phone number) with such third-party service providers.
4.5 Complying with Law, Responding to Legal Requests, Preventing Harm and Protecting Our Rights.
We may disclose your information to courts, law enforcement, governmental or public authorities, tax authorities, authorized third parties, or other Members, if and to the extent we are required or permitted to do so by law or where disclosure is reasonably necessary to: (i) comply with our legal obligations, (ii) comply with a valid legal request (such as a subpoena or court order) or to respond to claims asserted against DoCurious, (iii) respond to a valid legal request relating to a criminal investigation to address alleged or suspected illegal activity, or to respond to or address any other activity that may expose us, you, or any other of our users to legal or regulatory liability, (iv) enforce and administer our agreements with Members, including our Terms, Additional Legal Terms, and Policies, or (v) protect the rights, property or personal safety of DoCurious, its employees, its Members, or members of the public.
Where appropriate, we may notify Members about legal requests unless: (i) providing notice is prohibited by the legal process itself, by court order we receive, or by applicable law, or (ii) we believe that providing notice would be futile, ineffective, create a risk of injury or bodily harm to an individual or group, or create or increase a risk of fraud upon or harm to DoCurious, our Members, or expose DoCurious to a claim of obstruction of justice.
Where legally required or permissible according to applicable law, we may disclose Providers’ and/or Doers’ information to tax authorities or other governmental agencies for the purpose of the tax authorities’ determination of proper compliance with relevant tax obligations. Relevant tax obligations include DoCurious’s tax obligations on its service fees, its facilitation of taxes on accommodations and withholding taxes, and Providers’ individual tax obligations. Information that may be disclosed includes, but is not limited to, Provider and Doer names, listing addresses, Provider addresses, tax/business identification number(s), date of birth, and/or contact information, property parcel identification numbers, payout information, transaction dates and amounts, number of nights and Doers booked, gross and net booking value and payout amounts, taxes collected by DoCurious on behalf of Doers and Providers, to the extent any of this information is known by DoCurious.
In jurisdictions where DoCurious facilitates or requires a registration, notification, permit, or license application or number of a Provider with a governmental authority, we may share information of participating Providers with the relevant authority, both during the application process, when the Listing is published, and periodically thereafter, such as the Provider’s full name and contact details, Accommodation address, tax identification number, registration, permit, or license number, Listing details, reservation information, and number of nights booked subject to applicable laws.
4.6 Programs with Managers and Owners.
We may share personal information of Providers and Doers with landlords, management companies, and/or property managers (“Building Management”), such as booking information and information related to compliance with applicable laws, in order to facilitate programs with Building Management. For example, Doer booking and personal information, including Doer contact information, may be shared with the Building Management of the building, complex, or community where a listing is located to facilitate Provider services, compliance with applicable laws, security, billing, and other services.
4.7 Provider Information Provided to DoCurious for Work Customers.
If a booking is designated as being for a business or work purpose and (1) is made by a Doer affiliated with an Enterprise and (2) the Enterprise is enrolled in DoCurious for Work, we may disclose information related to the booking to the Enterprise (e.g., name of the Provider, Challenge address, booking dates, Listing details, etc.) to the extent necessary for the adequate performance of DoCurious’s contract with the Enterprise and to provide the services. At the request of the Enterprise or the Doer, we may also share this information with third parties engaged by the Enterprise to provide support services.
4.8 Service Providers.
We share personal information with affiliated and unaffiliated service providers (including their service providers) to help us run our business and for their compliance purposes, including those that help us: (i) verify your identity or authenticate your identification documents, (ii) check information against public databases, (iii) conduct background checks, fraud prevention, security investigations, and risk assessments, (iv) perform product development, maintenance, and debugging, (v) allow the provision of the DoCurious Services through third-party platforms and software tools (e.g., through the integration with our APIs), (vi) provide customer service, advertising, or payments services, (vii) offer additional services you select, (viii) process, handle, or assess insurance claims or similar claims, or (ix) review, scan, and analyze communications on the DoCurious Platform for certain purposes (such as evidence of child exploitation). See the Analyzing and Sharing Your Communications section for additional information. These providers are contractually bound to protect your personal information and have access to your personal information to perform these tasks. Other Members can use services other than DoCurious to process your data. These can include email or reservation management software. Such services are outside of DoCurious’s control and will be subject to applicable laws around the world with varying levels of data protection.
4.9 Business Transfers.
If DoCurious undertakes or is involved in any merger, acquisition, reorganization, sale of assets, bankruptcy, or insolvency event, then we may sell, transfer, or share some or all of our assets, including your information in connection with such transaction or in contemplation of such transaction (e.g., due diligence). In this event, we will notify you before your personal information is transferred and becomes subject to a different privacy policy.
4.10 Corporate Affiliates.
To support us in providing, integrating, promoting and improving the DoCurious Platform, Payment Services, and our affiliates’ services, we may share personal information within our corporate family of companies that are related by common ownership or control. Some examples are:
5.1 Third-Party Partners & Integrations.
Parts of DoCurious may link to third-party services. DoCurious does not own or control these third parties. When you interact with these third parties and choose to use their service, you are providing your information to them. Your use of these services is subject to the privacy policies of those providers, including Google Maps/Earth Additional Terms of Use, Google Privacy Policy (see here for more information on how Google uses information), Paypal Privacy Statement, and Citi Privacy Policy.
You can exercise any of the rights described in this section consistent with applicable law. See here for information on data subject rights requests and how to submit a request. We may ask you to verify your identity and request before taking further action on your request.
6.1 Managing Your Information.
You can access and update some of your personal information through your Account settings. If you connected your DoCurious Account to a third-party service, like Facebook or Google, you can change your settings and unlink from that service in your Account settings. You are responsible for keeping your personal information up to date.
6.2 Data Access and Portability.
In some jurisdictions, applicable law may entitle you to request certain copies of your personal information or information about how we handle your personal information, request copies of personal information that you have provided to us in a structured, commonly used, and machine-readable format, and/or request that we transmit this information to another service provider (where technically feasible).
6.3 Data Erasure.
In some jurisdictions, you can request that your personal information be deleted. Please note that if you request deletion of your personal information, or if your account is suspended, terminated, or voluntarily closed:
If you would like to request deletion of your identifiable data from the system, aside from what we will need to formally complete financial audits, verify purchase history, and prepare tax submission detail, you may contact support@docurious.com at any time or enter your request in the Chatbot in the lower right hand corner of this page and we will remove it within the time period required of us by applicable US law. You may also opt to remove your account from the app by navigating to Profile->Account Information and selecting the Delete Account button at the bottom of the screen. Note that any remaining credit balances will immediately expire and cannot be recovered after performing this action.
While no organization can guarantee perfect security, we are continuously implementing and updating administrative, technical, and physical security measures to help protect your information against unlawful or unauthorized access, loss, destruction, or alteration. We will strive to prevent unauthorized access to your personal information; however, no data transmission over the Internet, by wireless device or over the air is guaranteed to be 100% secure. We will continue to enhance security procedures as new technologies and procedures become available.
We strongly recommend that you do not disclose your password to anyone. If you forget your password, we will ask you for your ID and send you an email containing a link that will allow you to reset your password.
Please remember that you control what personal information you provide while using the Services. Ultimately, you are responsible for maintaining the secrecy of your identification, passwords and/or any personal information in your possession for the use of the Services. Always be careful and responsible regarding your personal information. We are not responsible for, and cannot control, the use by others of any information which you provide to them, and you should use caution in selecting the personal information you provide to others through the Services. Similarly, we cannot assume any responsibility for the content of any personal information or other information which you receive from other users through the Services, and you release us from any and all liability in connection with the contents of any personal information or other information which you may receive using the Services. We cannot guarantee, or assume any responsibility for verifying, the accuracy of the personal information or other information provided by any third party. You release us from any and all liability in connection with the use of such personal information or other information of others.
We reserve the right to modify this Privacy Policy at any time in accordance with applicable law. If we do so, we will post the revised Privacy Policy and update the “Last Updated” date at the top. In case of material changes, we will also provide you with notice of the modification by email at least thirty (30) days before the effective date. If you disagree with the revised Privacy Policy, you can cancel your Account. If you do not cancel your Account before the date the revised Privacy Policy becomes effective, your continued access to or use of the DoCurious Platform will be subject to the revised Privacy Policy.
For questions or complaints about this Privacy Policy or DoCurious’s handling of personal information email us at DPO@docurious.com.
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